HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ?

All orders that require embroidery take approximately 5 business days to ship.
You can request a RUSH shipment (delivery within 1-2 days) for an additional $ 5.00/item.

HOW DO I PLACE AN ORDER ?

BY PHONE: You can call us any time during our business hours to place an order by phone. Our phone number is (514) 508-A-TO-Z (2869).

ONLINE: To place your order directly on our web site, you simply need to add the item(s) to your shopping cart by clicking on the ADD TO CART button. You can view the shopping cart at the top of the page at any time to modify, add or delete items. When you have completed your shopping, click on the CHECKOUT button and you will be prompted to provide billing, shipping and payment details.

AT STORE: You are always welcome to visit us at the store and place your order right there and then. We may even be able to produce it on the spot.

ORDER CONFIRMATION: Once you have completed your order, you will receive an email with the details of your order. Upon shipment of your package, you will receive a second email with shipping information and a tracking number (if applicable).

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept payment through PayPal, which guarantees security of all its transactions. We also accept payment through VISA and MASTERCARD.

WHAT IS THE COST OF SHIPPING?

Shipping charges are calculated based on the total of your order. All orders within Canada are shipped via Canada Post Expedited Service. This shipping method provides you with a tracking number that enables you to track your package on www.canadapost.ca as well as coverage for loss or damage up to $ 100.

  • Up to $ 50.00 = $ 9.95 shipping
  • $ 50.01 - $ 75.00 = $ 12.95 shipping
  • $ 75.01 - $ 100.00 = $ 14.95 shipping
  • $ 100.01 - $ 150.00 = $ 19.95 shipping
  • $ 150.01 and over = $ 24.94 shipping
All our prices (including shipping) are in CDN dollars.

For US and International order, please contact us at (514) 508-A-TO-Z (2869). Custom and/or duty fees may apply.

Customs: No custom fees apply to packages shipped within Canada.

PLEASE NOTE: Pick up is always an option!

DO YOU OFFER GIFT WRAPPING?

Yes! At A-Z creations, we are happy to offer FREE gift wrapping with your order. Upon checkout, just click on the gift wrap box and include any message you would like sent. We can ship your gift directly to the recipient with NO RECEIPT. We will forward a copy of the receipt to your email along with a photo of the finished product.

WHAT IS YOUR RETURN POLICY?

PERSONALIZED GIFTS: We do not accept returns for any personalized gifts and/or custom embroidery. Please be sure to verify the spelling, font and colour choice before submitting your order. Items that have errors due to a mistake in the ordering process will not be accepted for refund or exchange. If an items is defective or if we have made an error in spelling, font or size, we will gladly fix or replace at our cost. We do try our best to keep track of gifts (lootbags, birthdays, new baby), however, we cannot guarantee a duplicated personalized gift.

NON–PERSONALIZED ITEMS: We will accept returns or exchanges of non-personalized items within 14 days of receipt. Please contact us either by phone or email. We will provide you with a return authorization number, at which point, the item(s) can be sent back to us in its original condition. You will be reimbursed for your purchase less the cost of shipping and handling. Any returns sent to us without prior notification will be refused. Return shipping is the responsibility of the customer and is not refundable.

 

TERMS & CONDITIONS

Use of the Website - By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks - The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of A-Z creations. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of A-Z creations.

External links - External links may be provided for your convenience, but they are beyond the control of A-Z creations and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties - A-Z creations makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability - A-Z creations shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company's personal information or material and information transmitted over our system. In particular, neither A-Z creations nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms - If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability - Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum) - Use of this website shall in all respects be governed by the laws of the state of Quebec, Canada, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Quebec courts located in Canada, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

 

PRIVACY POLICY

What information do we collect? - We collection information when you register on our site, sign up for product information or fill out a form. When ordering on our site, you may be asked to provide your name, email, billing & shipping information and credit card information


What do we use the information for? - Any of the information collected may be used in the following ways:

  • To personalize your shopping experience on our website.
  • To improve our website (we continuously strive to improve our web site offering and your shopping experience based on the feedback and comments we receive from you).
  • To improve customer service (your information helps us to more respond more effectively to your customer service requests and support needs).
  • To process transactions (your information, whether public or private , will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product(s).
  • To send periodic product information, promotions or newsletters. The email address you provide may be used to send information and updates pertaining to your order, in addition to company news, updates, product information or promotions. If at any time you wish to unsubscribe, detailed unsubscribe instructions will be found at the bottom of each email.


How do we protect your information? - We implement a variety of security measures to maintain the safety of your personal information within our website.


Do we disclose any information to outside parties? - We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.


Third party links - Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback pertaining to these sites.

Your consent - By using our site, you consent to our privacy policy.

Changes to our Privacy Policy - Any changes to our privacy policy will be posted on this page.

Contact - If there are any questions concerning this privacy policy, you may contact us using the information below.

info@a-zcreations.ca
514-508-2869
6645 Decarie Blvd. 2nd floor
Montreal, Quebec H3W 3E3